Primary Issues to Resolve

• Simple Everyday Quote for Internet Service

  SOLUTION - Reviewed distance and options remotely, determined feasibility, then sent a technician to site for a formal survey. Ultimately, a bill of material was generated.

• Identify the Root Cause of the Problem

  SOLUTION - VCTS moved their phone number to our service and provide a VoIP phone from their existing PBX at this address. They had not had phone service at this address in months.

• Convince the Customer of a Better Way

  SOLUTION - Old methods are hard to break and many times a new method is not always embraced. It turned out it was a fairly easy pitch and was very well received. The rapid return on investment was a factor. And, the capabilities that the wireless connection provided was a key factor.

Results

We showed extreme value when we chose the correct solution over revenue. Doing right thing most times pays off in the long run.

Customer has a faster internet connection to this location than they would have with traditional access. They also have direct connectivity to the corporate network and voice service. All of this with no monthly expenses.